Credibility

Credibility is the weight a carrier gives your group's own claims when it sets your renewal. The rest of the weight goes to the manual rate, the carrier's standard price for a group like yours. Bigger groups get more credibility, but it grows slowly.

Also calledcredibility factorcredibility weightingZ factor
Updated October 18, 20262 min readWatch the 1:09 video

Why it matters at renewal

Credibility decides how much your own claims move your rate. If your claims run above the carrier's manual rate, more credibility means a bigger increase. If they run below, more credibility means a smaller one.

This applies to experience-rated groups. ACA small groups (usually under 50 employees) are priced on the carrier's whole pool, so credibility doesn't come into play.

Worked example

The same group as the Experience Rating example: trended claims of $673.42 PMPM against a manual rate of $650.00. This example uses a common square-root rule, credibility = √(members ÷ 1,000), with full credibility at 1,000 members.

Group sizeCredibilityBlended claims PMPM
100 members31.6%$657.40
180 members42.4%$659.93
400 members63.2%$664.80
500 members70.7%$666.56
1,000 members100%$673.42

Going from 100 to 400 members only doubles credibility. That's the square root at work.

Ten points, about $6,000 a year. If the carrier gave this 180-member group 52.4% credibility instead of 42.4%, the required premium rises from $776.39 to $779.14 PMPM. The renewal goes from +10.9% to +11.3%, about $5,940 more a year. A group whose claims ran below the manual rate would save the same way.
Read the transcript

When a carrier prices your renewal, how much do your own claims count? For a group of a hundred and eighty, about forty-two percent.

That weight is called credibility. The rest goes to the manual rate, the carrier's standard price for a group like yours. Here, six seventy-three from your claims and six fifty from the manual blend to six sixty.

Credibility grows with size, but slowly. In this example, a hundred members gets about thirty-two percent, and full credibility starts at a thousand. To double your credibility, you need four times the people.

Why it matters. This group's claims ran above the manual rate, so every ten points of credibility adds about six thousand dollars a year. For a group running below the manual rate, the same ten points would save money.

So ask your carrier three things. What credibility did you give us? How do you calculate it? And how would our renewal change at ten points more or less? Find out more at actuariallysound dot com.

Common misunderstandings

01
"More credibility is always better."
It cuts both ways. It helps when your claims run below the manual rate and hurts when they run above it.
02
"Credibility is a fixed industry number."
Each carrier sets its own formula and its own size for full credibility. Some count members, some count claims or years of data.
03
"Small groups' claims don't count."
True for ACA small groups (usually under 50 employees), which are priced on the carrier's whole pool. Above that size, a smaller group's claims still count, just with less weight.

Questions to ask your carrier or broker

  1. What credibility did you assign us?
  2. How do you calculate it, and at what size is a group fully credible?
  3. How would our renewal change at 10 points more or less credibility?
Free tool
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